FAQs and Payment Info
What shipping methods are availbale?
We ship with UPS/DHL/FedEx depending on which is the fastest for your destination.
How long will it take to get my package?
For domestic orders (EU/US/AU/HK/TW), you may expect a 1-5 days delivery.
For all other nations, you can expect a 3-10 days delivery.
Do you ship internationally? What's the ETA for my location and where does my order come from?
Yes, we ship globally.
- Berlin Warehouse: European Countries (Excluding Iceland, United Kingdom, CH) 1-7 business days
- LA Warehouse: US (excluding AL and HI) 1-5 business days
- Melbourne Warehouse: All AU destinations 1-5 business days
- Hong Kong Warehouse: HK, TW, SEA, UK, CH, Iceland and Rest of the World 1-10 business days
What payment methods are accepted?
We accept all major credit cards, Paypal, Apple Pay, Google Pay and Shop Pay (Pay in instalments).