Return Policy
At Tentsla, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely happy, we’re here to help.
1. Return Eligibility
- Items must be returned within 30 days of receipt.
- To be eligible for a return, the item must:
- Be unused, undamaged, and in the same condition as you received it.
- Be in the original packaging (if applicable).
- Certain items, such as perishable goods, personalized products, or intimate items (e.g., undergarments), are not eligible for returns. Please check the product description for details.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact us at info@tentsla.com with the following details:
- Your order number.
- Reason for the return.
- Photos of the product (if applicable, e.g., for damaged or defective items).
- Once your return request is approved, we will provide you with the return address and instructions on how to ship the item back to us.
- Ship the item using a trackable shipping method to ensure it reaches us safely.
3. Return Shipping Costs
- Customers are responsible for return shipping costs, unless the return is due to:
- A defective or damaged product.
- An error in the order (e.g., the wrong item was shipped).
- For returns due to our error, we will cover the return shipping costs.
4. Refund Policy
- Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days and credited to your original payment method.
- Original shipping fees (if applicable) are non-refundable.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired product.
6. Non-Returnable Items
The following items are non-returnable:
- Gift cards.
- Sale or clearance items.
- Personalized or customized products.
- Perishable goods.
- Intimate or hygiene products (e.g., undergarments, swimwear).
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us at info@tentsla.com within 48 hours of receiving the item. Include photos of the damaged product in your email, and we will arrange a replacement or a full refund at no extra cost.
8. Late or Missing Refunds
If you haven’t received your refund within 10 business days after approval:
- Check your bank account or credit card statement.
- Contact your payment provider, as processing times may vary.
- If you still have not received your refund, email us at info@tentsla.com for assistance.
Contact Us
If you have any questions about our return policy or need further assistance, feel free to contact us:
Warranty
All products sold on tentsla.com has 12 months warranty from the date of delivery.
